Support
Product Lifecycle
The End of Life (EOL) for a product is the time at which technical support, replacement parts, software, and firmware are no longer available from Magellan. EOL is a process that begins when the product is removed from the Magellan price list and is no longer sold. EOL ends approximately three years later. The dates in the table below indicate the date the product will be declared EOL.
After the beginning of the EOL period for a product, Magellan will support the last firmware release and continue to offer repair services for products under warranty as long as replacement parts are available. All Service Agreements will be honored through the term of the contract, but no new extended Service Agreements will be available on products that have entered the EOL period.
Products no longer available for sale are indicated below together with their EOL status (whether they are now at EOL or will soon be) and their suggested replacement product(s).
| Product | Status | Replacement |
| 3DF | EOL | ADU5 |
| 4S Pack | Jan 2007 | GNSS Solutions |
| 5001SD/MD | EOL | Aquarius Sagitta |
| 5002 SK/MK | EOL | Aquarius Sagitta |
| 6000RK | EOL | N/A |
| 6301MG | EOL | ProMark3 |
| 6501SK/MK | EOL | Z-Max |
| 6501SP/MP | EOL | ProMark3 |
| 6502SK/MK | EOL | Z-Max |
| 6502SP/MP | EOL | Z-Max |
| ADU | EOL | ADU5 |
| ADU3 | EOL | ADU5 |
| AGNAV | EOL | N/A |
| AV-12 | EOL | N/A |
| B12 Board | EOL | A12 Board |
| B450 | EOL | SS Radio UHF Radio |
| BR2-S | EOL | DG16 Sensor |
| BR2G-S | EOL | DG16 Sensor |
| CP14 | EOL | DG14 Board DG14 Sensor AC12 Board AC12 Sensor |
| Dimension | EOL | ProMark3 |
| G8 Board | EOL | A12 Board |
| G8 Sensor | EOL | A12/AC12 Sensor |
| G12E-RTK | EOL | GG24 Board GG24 Sensor |
| G12 Board | EOL | DG14 Board |
| G12 Board, Hi-Memory | EOL | DG14 Board |
| G12-L Board | EOL | DG14 Board |
| G12 Board, HDMA | EOL | DG14 HDMA Board |
| G12 Board, HDMA, Hi-Memory | EOL | DG14 HDMA Board |
| G12 Sensor | EOL | DG14 Sensor |
| G12 Sensor, Hi-Memory | EOL | DG14 Sensor |
| GBSS | EOL | N/A |
| GG12-Pro Board | EOL | N/A |
| GG24 Board | EOL | GG24-E2 Board |
| GG24 Board, RTK | EOL | GG24-E2 Board |
| GG24 Sensor | EOL | GG24-E2 Board |
| GG24 Sensor Hi-Memory | EOL | GG24-E2 Board |
| GPPS | EOL | GNSS Solutions |
| L-XII and LD-XII | EOL | Z-Max |
| Locus | EOL | ProMark3 |
| Locus Handheld (HP48) | EOL | N/A |
| Locus Processor | EOL | GNSS Solutions |
| M-XII and MD-XII | EOL | Z-Max |
| Micro Manager | EOL | N/A |
| MicroZ CGRS | EOL | N/A |
| MobileMapper CE | EOL | MobileMapper CX |
| MS-12 | EOL | Z-Max |
| MSTAR | EOL | N/A |
| P-12 | EOL | Z-Max |
| Prism (DOS) | EOL | GNSS Solutions |
| ProMark 2 | EOL | ProMark 3 |
| ProMark X | EOL | N/A |
| ProMark X-CM | EOL | ProMark3 |
| R450 | EOL | SS Radio UHF RADIO |
| Ranger | EOL | Z-Xtreme |
| Reliance | EOL | N/A |
| Reliance Decimeter | EOL | N/A |
| Reliance Precision | EOL | N/A |
| Reliance Processor (SW) | EOL | N/A |
| Reliance RT | EOL | N/A |
| Reliance Reference Station | EOL | N/A |
| SCA-12 | EOL | ProMark3 |
| Survey Control II | EOL | FAST Survey |
| Survey Control Husky | EOL | N/A |
| WinPrism | EOL | GNSS Solutions |
| Z-FX | EOL | Z-Max |
| Z-FX HE | EOL | Z-Max |
| Z-Surveyor | EOL | Z-Max |
| Z12 CGRS | EOL | N/A |
| Z12 HP | EOL | Z-Max |
| Z12 LP | EOL | Z-Max |
| Z12-T | EOL | TBD |
| Z12-R | EOL | TBD |
| Z18 | Jan 2006 | TBD |
| Z-Eurocard | EOL | ZX-Eurocard |
| Z-Sensor | EOL | ZX-Sensor |
| ZY-12 | EOL | N/A |
The products in the table below are no longer in production and date as far back as 1995. No technical support or repair services are available for these products.
| Product | Model Number (Assembly Number) |
Status | Replacement Product |
| 3DF | 700273, 700414, 700369 | Discontinued and EOL | ADU5 |
| ADU | 700650 | Discontinued and EOL | ADU5 |
| ADU2 | 990188 (800092) | Discontinued and EOL | ADU5 |
| G12 OEM Board | 710029-XX | Discontinued and EOL | |
| SENSOR | 700417 | Discontinued and EOL | DG14 Sensor DG16 Sensor |
| SENSOR II | 700689-XX | Discontinued and EOL | DG14 Board DG16 Board |
If you have a general support question, please visit our Contact Info page.
