Support
Product Lifecycle
The End of Life (EOL) for a product is the time at which technical support, replacement parts, repair services, Business Partner Support, software, and firmware are no longer available from Magellan. EOL is the end point of a process that begins when the product is removed from the Magellan price list and is no longer sold (EOS, End of Sale). EOL occurs approximately three years after EOS, but may be sooner or later as repair parts allow. The dates in the table below indicate the date that EOS products are predicted to be declared EOL.
After the EOS period of a product, Magellan will support the last firmware release and continue to offer repair services for products under warranty and out of warranty as long as replacement parts are available. All Service Agreements will be honored through the term of the contract, but no new extended Service Agreements will be available on products that are no longer sold.
Products no longer available for sale are indicated below together with their EOL status (whether they are now at EOL or will soon be) and their suggested replacement product(s).
| Product | Status | Replacement |
| 4S Pack | EOL | GNSS Solutions |
| 5001SD/MD | EOL | Aquarius Sagitta |
| 5002 SK/MK | EOL | Aquarius Sagitta |
| 6000RK | EOL | N/A |
| 6301MG | EOL | ProMark3 |
| 6501SK/MK | EOL | PM500 |
| 6501SP/MP | EOL | ProMark3 |
| 6502SK/MK | EOL | PM500 |
| 6502SP/MP | EOL | PM500 |
| Allegro CE | EOL | Allegro CX |
| Ashtech Solutions | EOL | GNSS Solutions |
| B12 Board | EOL | A12 Board |
| BR2-S | EOL | DG14 Sensor |
| BR2G-S | EOL | DG14 Sensor |
| CP14 | EOL | DG14 Board DG14 Sensor AC12 Board AC12 Sensor |
| G8 Board | EOL | AC12 Board |
| G8 Sensor | EOL | AC12 Sensor |
| G12E-RTK | EOL | GG24 Board GG24 Sensor |
| G12-L Board | EOL | DG14 Board |
| G12 Board, HDMA | EOL | DG14 HDMA Board |
| G12 Board, HDMA, Hi-Memory | EOL | DG14 HDMA Board |
| G12 Sensor | EOL | DG14 Sensor |
| G12 Sensor, Hi-Memory | EOL | DG14 Sensor |
| GG12-Pro Board | EOL | N/A |
| GG12 | September 2011 | GG12W |
| GG24 Board | EOL | GG24-E2 Board |
| GG24 Board, RTK | EOL | GG24-E2 Board |
| GG24 Sensor | EOL | GG24-E2 Board |
| GG24 Sensor Hi-Memory | EOL | GG24-E2 Board |
| GNSS Studio | EOL | GNSS Solutions |
| iCGRS | August 2010 | TBA |
| Locus | EOL | ProMark3 |
| Locus Processor | EOL | GNSS Solutions |
| Micro Manager | EOL | N/A |
| MicroZ CGRS | EOL | N/A |
| MobileMapper CE | EOL | MobileMapper CX |
| MobileMapper Pro | February | MobileMapper |
| MSTAR | EOL | N/A |
| ProMark 2 | EOL | ProMark 3 |
| ProMark X | EOL | MobileMapper 6 |
| ProMark X-CM | EOL | ProMark3 |
| Reliance | EOL | MobileMapper CX |
| Reliance Decimeter | EOL | ProMark3 RTK |
| Reliance Precision | EOL | ProMark3 RTK |
| Reliance Processor (SW) | EOL | TBA |
| Reliance RT | EOL | ProMark3 RTK |
| SCA-12 | EOL | ProMark3 |
| Survey Control II | EOL | FAST Survey |
| Symbol Controller | EOL | MobileMapper CX |
| Z-Surveyor | EOL | ProMark 500 |
| Z-Eurocard | EOL | ZXW-Eurocard |
| Z-Sensor | EOL | N/A |
| ZX-Sensor | September 2011 | TBA |
If you have a general support question, please visit our Contact Info page.